By using www.poolwarehouse.co.nz you agree that you have read, understood and accepted these terms and conditions. All website transactions with Poolwarehouse (2009) Ltd. trading as Poolwarehouse will be in accordance with these terms and conditions.
Poolwarehouse has the discretion to decline any order placed or cancel any order for any reason. Whilst every effort is made to ensure prices are always correct on our website, mistakes can occur from time to time. If this is the case, Poolwarehouse will notify you of the error and you will then have the choice to either accept the correct price or to cancel your order. Transactions will appear on your credit card statement as Poolwarehouse for any transactions through this website.
All prices displayed on our website are in NZ Dollars and include GST.
Poolwarehouse use Windcave for all online credit card payments. We do not collect or store any credit card information. When making a purchase you will be directed to a secure webpage hosted by Windcave to enter your payment details. Windcave is one of New Zealand's largest and most preferred gateway provider.
We will endeavour to dispatch all orders received within 5 working days of receiving payment for your order. If the requested product is out of stock, you will be notified and will be extended the option to cancel, change your order or wait for the product to become available.
We use Aramex for delivery of goods. Cost of shipping is $7.50 for goods weighing up to 4kg and $11.50 for packages from 4.1 up to 25kg. There is a surcharge of $7.70 for Rural Delivery. We deliver to Northland and the Far North of New Zealand. We are unable to deliver to other regions or overseas addresses.
If you receive a product that is damaged or if you are unsatisfied with the product please contact us within 7 days to request a replacement. We expect the product to be returned to us ‘unused’, in its original packaging, using the same method as the initial delivery. You are responsible for the cost of returning the item. If your returns request is approved a replacement will be sent or a refund will be made.
Items should be returned to: Poolwarehouse, 81 Kerikeri Road, Kerikeri 0230. Ph 09 407 5990
We respect your privacy. We will never disclose, share or sell your email address, or other contact information to any other company. We only collect this information in order to be able to process your order and to make it easier for you when you re-order. All information about you will remain strictly confidential. Should you ever want your details removed from our database, simply let us know and we will process your request immediately.