Refund policy

Refunds/Returns

If you receive a product that is damaged or if you are unsatisfied with the product please contact us within 7 days to request a replacement.  We expect the product to be returned to us ‘unused’, in its original packaging, using the same method as the initial delivery. You are responsible for the cost of returning the item. If your returns request is approved a replacement will be sent or a refund will be made.

Items should be returned to: Pool Warehouse, 70 Shepherd Road, Kerikeri 0230. Ph 021 474 203.